Job Description

Job Description

Job Description

Hot & Cold Technician

AIS Commercial Parts and Service, a Tech24 Company

Location: Cleveland, Ohio

Compensation Range: $20-$35 per hour plus generous quarterly incentive bonuses

Why Join AIS?

At AIS, we invest in our technicians so you can focus on what you do best. Here’s what you can expect when you join our team:

• Weekly Pay – Reliable pay, every week
• Fully Equipped for Success – Company vehicle, gas card, uniforms, and phone provided
• Work-Life Balance – Generous paid time off, paid holidays, and your birthday off
• Comprehensive Benefits – Medical, dental, vision, and short-term disability coverage (effective 1st of the month following your date of hire)
• Company-Paid Protection – Long-term disability and basic life insurance at no cost to you
• Comprehensive Training Opportunities – Advance your skills through manufacturer certified programs, company training, or a blend of both.
• Retirement Planning Made Easy – 401(k) with company match and immediate vesting
• Employee Assistance Program (EAP) – Free, confidential counseling and support for you and your family, including financial and legal resources

About the Center 

AIS Commercial Parts & Service is an industry leader in the commercial food equipment parts & service industry. Our service technicians and customer service representatives use their technical and customer service skills to troubleshoot, repair, and provide preventive maintenance and OEM replacement parts to restaurants, chain accounts, and large facilities, such as hotels, hospitals, cafeterias and schools. AIS is currently looking for individuals with experience in the following areas:

• Commercial or residential cooking equipment, HVAC or refrigeration repair.
• Facilities Maintenance.
• Training available for individuals with a strong electrical and mechanical background.

Position Summary

As part of the AIS team and Tech24 network, our Hot & Cold Technicians play a critical role in servicing both commercial cooking (hot side) and refrigeration (cold side) equipment. This role is responsible for diagnosing, maintaining, and repairing a wide range of commercial kitchen and refrigeration systems while delivering exceptional customer service. This position is ideal for a skilled technician who takes pride in solving problems, minimizing customer downtime, and representing the company with professionalism. 

Key Responsibilities

• Diagnose, troubleshoot, and repair commercial cooking equipment (ovens, fryers, steamers, griddles, warmers, etc.)
• Diagnose, troubleshoot and repair commercial refrigeration systems (walk-ins, reach-ins, prep tables, ice machines, etc.)
• Perform preventative maintenance to ensure safe efficient equipment operations 
• Accurately document service calls, parts used, labor hours, and customer interactions in company system
• Clearly communicate repair status, recommendations, and timelines to customers
• Manage truck inventory to ensure proper parts and tools are stocked
• Respond to service calls in a timely and professional manner
• Represent the company with professionalism while delivering high-quality customer service
• Follow all safety regulations and company policies
• Participate in ongoing technical training and professional development opportunities 

Qualifications

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