Job Description

At SanMar, the work you do makes a difference. Address: 10462 Hickory Hill Road Ashland, VA 23005 Shift: Monday through Friday - 8:00 a.m. to 4:30 p.m. Starting pay: $18.50/hr What's the Short Version? Special Services is responsible for processing, packaging, and shipping out specialized orders to include but not limited to product samples, corporate gifts, thank you cards and new and prospective customer product information packets. What Will You Be Doing? Operate internal systems that store customer information, such as High Jump and Ody. Communicate daily with leadership and coworkers to process specialized customer orders accurately and efficiently. Responsible for accurately measuring garments and operating a sewing machine to complete special orders. Answer customer inquiries over the phone, via email and in person. Maintain accurate department records, researches and enters external and internal errors for stats. Neatly fold and gift packages customer items. Assemble color swatch samples, maintains an on-hand inventory of swatch cards. Safely operate the swatch press, grommet punch and paper cutter. Communicate when necessary, with corporate representative for special services department supplies. May communicate with account executives on a professional level, to discuss how to conclude incomplete orders. May assist with employee inquires and train staff. Responsible for checking out equipment and returning in same condition. What Are We Looking For? High School Diploma or equivalent Preferred Ability to read, write and have sufficient ability to identify colors, sizes, quantity, label and SKU information Demonstrated ability to follow directions and change priorities or job duties as business needs require Excellent history in delivering outstanding customer service Excellent organization, ability to multi-task and prioritize daily responsibilities Positive attitude and high energy level, with ability to foster positivity throughout our DC Ability to work efficiently, with minimal supervision Ability to work under pressure, and adhere to meeting customer deadlines Ability to learn about SanMar’s product offerings Ability to learn about apparel decoration methods Must maintain an excellent attendance and punctuality record Able to work both independently and within a team Demonstrated verbal and written communication skills Essential days or overtime may be required What's Our Offer? Paid Time Off: You’ll accrue paid time off on a weekly basis based on hours worked up to 112 hours per year to start. Employees also receive 8 paid holidays and 1 paid family day off. Additional Benefits: Comprehensive medical, dental, and vision benefits 401k plan and matches $1 for $1 up to 4% of earnings, matched & vested at every pay cycle Life insurance Short/long-term disability coverage Paid maternity/paternity leave Pet insurance What Should You Expect? DC Warehouse (Non-Equipment): While performing the duties of this job, the employee is constantly required to stand, walk, talk and hear. The employee frequently lifts and/or moves up to 60 pounds. The employee frequently uses both hands as well as full range of motion of the neck, head and back. The employee is frequently required to reach with hands and arms, grasp and perform repetitive hand, wrist and arm motions. The employee frequently required to climb stairs, kneel/squat, bend and carry. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus. Employee may be required to wear a headset covering one or both ears. Basic literacy is required for operation of machines and necessary daily paperwork. Work environment is moderately noisy. The employee is occasionally required to work near conveyor systems. There is exposure to dust and changes in weather conditions. Work is performed under typical warehouse conditions. Potential hazards exist with regard to machinery such as forklifts, pallet jacks, mechanized systems, etc. Work environment is hectic and fast-paced. The employee is regularly exposed to ambient lighting and can be exposed to extreme heat and extreme cold including climates consistent with outside weather conditions. Why Work at SanMar? Our people are at the heart of everything we do. They bring their talent, passion and dedication to work with them every day. Their hard work inspires us and gives us purpose. We love working here together. Whether you work in our headquarters, from your home or in one of our distribution centers across North America, we believe that investing in you is just the right thing to do. Our comprehensive benefits package is designed to support your health and well-being, life balance, career growth and (eventually) retirement. SanMar works with brands you already know, like Nike, The North Face and Brooks Brothers, as well as providing industry-leading private label apparel and accessories. Our people come to work excited to do their part, providing clothing that helps people feel that they’re a part of something special. Here’s your chance to be a part of this story. If you’re ready to work in a place where your participation matters and your growth is a priority, we’re ready for you. SanMar is an Equal Opportunity Employer Whoever you are, wherever you’re from, whoever you love or follow in faith, whatever your disability or superpower status, whichever ethnicity or gender you identify with, you are welcome at SanMar. SanMar participates in E-Verify. #J-18808-Ljbffr SanMar

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