Job Description

Key Holder

The Key Holder works under the direct supervision of the Team Leader Coach while assisting with the day-to-day operations of the Retail Stores, Bargain Centers, Outlets, and/or Bookstores.

Job Duties:

• Adheres to all Goodwill's policies and procedures; follows good safety and security practices including reporting safety hazards and injuries to the Team Leader Coach.
• Assist with the day-to-day operations; including opening and occasional closing of the Retail Store.
• Ensures 100% customer satisfaction by offering World Class Customer Service to all our customers and donors, which include; greeting customers in a prompt, friendly and courteous manner. In accordance, must maintain a score of 85% percent or higher of mystery shops.
• Fosters positive communication and interaction with Donors, Vendors and Customers.
• Assist with POS drawers, proving change for Cashiers and operating WESA.
• Ensures Statistical counts (i.e. WESA counts are accurate for cash reports, donor counts, apparel hung, etc.) are recorded in a timely manner.
• Prices merchandise utilizing the baseline pricing systems, including using the internet for research for the correct pricing of special items of exceptional value.
• Maintains sales floor by ensuring merchandise is being rotated properly following our rotation guidelines for their assigned bargain center, outlet or bookstore; ensuring that the bargain centers merchandise remains full and fresh by rotating merchandise every forty-five minutes.
• Ensures co-ordination and communication of transportation and maintenance needs.
• Picks up fallen merchandise and clutter; removes hangers from cash wrap, ensuring that Goodwill's standards of cleanliness and image are adhered to in our daily processes.
• Operates cash register to insure accurate and efficient sales data, price and information (codes on merchandise for the locations that operate on the Vender 21 POS system.)
• Completes register audits and pulls, readings, cash reports, daily activity reports, transmittal of reports and daily deposits in accordance with Goodwill's policies and procedures as required.
• The Key Holder will assist with the auditing of team member time clock entries.
• Ensures the accurate recording of information in the end of day report (EOD report.)
• Keeps abreast of merchandise knowledge, industry trends and competitive pricing.
• Attends related trainings as assigned by Team Leader Coach.

Key Performance Indicators (KPI):

• Ability to be cross-trained across various functions of the Sales and Production area.
• Knowledgeable of and/or the ability to be trained on Cash-Handing procedures.
• Knowledgeable of and/or the ability to be trained on WESA.
• Knowledgeable of and/or the ability to be trained on In-Bound and Out-Bound Transportation procedures.
• Knowledgeable of and/or the ability to be trained on Merchandising as it relates to the Image of Retail Store.
• Knowledgeable of and/or the ability to be trained on store opening and closing procedures.
• Knowledgeable of and/or the ability to be trained on conducting Store Meetings, Huddles and identifying Training needs.
• Knowledgeable of and/or the ability to be trained on Loss Prevention and Security policies and procedures.

Physical Demands:

• Ability to lift up to 60lbs, bending, pushing, pulling or reaching
• Ability to stand and/or walk for long periods of time

Working Conditions:

• Indoors with seasonal climate changes.

Interpersonal Relations:

• Ability to develop and maintain an effective working relationship with Team Leader, team members, and customers.
• Ability to maintain a positive friendly attitude and a neat, clean and well-groomed appearance.
• Ability to effectively relate to people with various types of disabilities, personalities and backgrounds.

Minimum Qualifications:

• High School diploma or GED required.
• Minimum of (6) months experience in the retail and production industry.
• Ability to communicate, orally and verbally, and perform basic mathematical skills and computer skills.
• Ability to bend, reach, and stand for extensive periods of time, and lift up to 60lbs. on a regular basis.
• Ability to solve problems and make decisions independently as required.
• Ability to motivate others, delegate job duties, and hold team members accountable for the completion of responsibilities.
• Must be willing and able to work evenings and weekends

Positions Supervised:

• Donor Greeter
• Sales Associates
• Production Associates
• Cashiers

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